Contact information

CONTACT POLICY

How to Contact Us

For all enquiries, please contact Dazey via email at:

dazey.support@gmail.com

We currently do not offer customer support via phone calls, WhatsApp, or social media DMs unless otherwise stated.

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Support Hours

Our customer support hours are:

Monday – Friday: 9:00 AM – 5:00 PM
(Excluding weekends and South African public holidays)

Messages received outside of these hours will be attended to on the next business day.

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Response Time

We aim to respond to all enquiries within 24–48 business hours.

Please note:

• Response times may be longer during peak periods, sales, or holidays.

• Sending multiple emails may delay response time.

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Required Information

To assist you efficiently, please include the following in your email:

• Full name.

• Order number (if applicable).

• Clear description of your query.

Failure to provide sufficient information may result in delays.

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Order Changes & Cancellations

Orders are processed quickly.

We cannot guarantee changes or cancellations once an order has been placed.

Please contact us at dazey.support@gmail.com as soon as possible if you need assistance.

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Shipping & Returns Enquiries

For queries related to shipping, returns, or refunds, please refer to our Shipping Policy and Returns & Refunds Policy before contacting us.

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Respectful Communication

Dazey is committed to providing respectful and helpful service.

We reserve the right to:

• Refuse service to customers who use abusive, threatening, or inappropriate language.

• Ignore or decline unreasonable or excessive requests.

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Liability & Advice

All information provided by Dazey’s support team is given in good faith based on available information.

Dazey is not liable for:

• Misunderstandings resulting from incomplete information provided by the customer.

• Delays caused by third parties (e.g., courier services).

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Privacy

Any personal information shared with Dazey will be handled in accordance with applicable data protection laws in South Africa.

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Contact Details

Dazey

Email: dazey.support@gmail.com