Shipping policy

SHIPPING POLICY

Last Updated: 6 July 2026

Thank you for shopping with Dazey. We aim to make your delivery experience as smooth and reliable as possible. Please read our Shipping Policy below for information regarding order processing, delivery, tracking, and related matters.

SHIPPING PROVIDER

Dazey uses Aramex Store-to-Door as our primary courier service for deliveries within South Africa.

We may, where reasonably necessary, use an alternative courier or delivery service to ensure efficient delivery of your order.

ORDER PROCESSING TIMES

Orders are generally processed within 1-2 business days after payment has been successfully received and confirmed.

Orders are not normally processed, dispatched, or delivered on weekends or South African public holidays.

During sales, promotional campaigns, product launches, festive seasons, or other high-volume periods, processing times may be slightly longer than usual. Where reasonably possible, customers will be informed of significant delays.

Processing time refers to the time required to prepare and dispatch an order and is separate from the estimated courier delivery timeframe.

ESTIMATED DELIVERY TIMEFRAMES

Once an order has been dispatched, estimated delivery may take approximately 3–15 business days, depending on the delivery location, courier network, regional accessibility, and other operational factors.

Please note that delivery timeframes are estimates and may be affected by circumstances outside Dazey’s reasonable control, including severe weather conditions, courier network disruptions, strikes, transport delays, unusually high parcel volumes, or other unforeseen events.

Nothing in this policy limits any rights that a customer may have under applicable South African consumer law regarding delivery and performance.

SHIPPING FEES

Applicable shipping fees will be displayed at checkout before payment is completed, unless otherwise stated.

From time to time, Dazey may offer free shipping or promotional shipping rates. Any applicable terms, minimum order values, exclusions, or promotional periods will be clearly communicated with the relevant offer.

DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information when placing an order, including:

• Full name and surname
• Correct street address
• Suburb and city
• Province and postal code
• Valid contact number
• Any relevant access or delivery instructions

Dazey will not be responsible for delays or additional delivery costs caused by incorrect or incomplete information supplied by the customer, to the extent permitted by applicable law.

If an order is returned to Dazey because of an incorrect address, incomplete delivery information, repeated unsuccessful delivery attempts, or failure to collect the parcel within the courier’s required timeframe, the customer may be required to pay the reasonable cost of re-delivery.

ORDER TRACKING

Once your order has been dispatched, tracking information will be provided by email, SMS, or another available communication method, where applicable.

Tracking information and courier updates are managed by the relevant courier service. Please allow a reasonable period after dispatch for tracking information to become active.

If you experience difficulty tracking your order, please contact us at dazey.support@gmail.com.

DELIVERY AND RISK

Risk in the goods passes to the customer once the order has been successfully delivered to the delivery address provided by the customer, subject to applicable South African law.

Customers are encouraged to provide a secure delivery address where someone is available to receive the parcel.

Dazey is not responsible for loss, theft, or damage occurring after successful delivery has been completed, except where responsibility remains with Dazey under applicable law.

DELIVERY DELAYS AND EVENTS BEYOND OUR CONTROL

While we aim to ensure that orders are delivered within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include, but are not limited to:

• Severe weather conditions or natural disasters
• Strikes or labour disputes
• Courier or transport disruptions
• Road closures or regional access restrictions
• Acts or restrictions imposed by government authorities
• Unusually high order or parcel volumes
• Other unforeseen events beyond our reasonable control

Where a significant delay occurs, Dazey will make reasonable efforts to assist the customer and communicate available information.

This clause does not limit any non-excludable rights available to customers under applicable South African law.

DAMAGED PARCELS

If your parcel arrives visibly damaged, please contact Dazey as soon as reasonably possible, preferably within 48 hours of delivery, so that we can assist you promptly.

Please provide:

• Your order number
• Clear photographs of the outer courier packaging
• Clear photographs of the damaged product
• A brief description of the issue

The 48-hour notification period is intended to help us investigate courier-related damage efficiently and does not remove or limit any rights that may apply under South African consumer law.

Where appropriate, Dazey will assist with the courier investigation and determine the suitable next steps based on the circumstances and applicable consumer rights.

LOST PARCELS

If your tracking information has not updated for an unusual period or your parcel appears to be lost in transit, please contact us at dazey.support@gmail.com.

Dazey will assist in opening an investigation with the relevant courier.

If a parcel is confirmed as lost while in transit, the matter will be resolved in accordance with applicable South African law and the circumstances of the order.

FAILED DELIVERY ATTEMPTS

If the courier attempts delivery and is unable to complete the delivery, the courier may:

• Attempt delivery again
• Contact the customer using the details provided with the order
• Redirect the parcel to an available collection point
• Return the parcel to Dazey after unsuccessful delivery attempts or failure to collect

If a parcel is returned due to circumstances attributable to incorrect information provided by the customer or failure to collect the parcel after reasonable notice, reasonable re-shipping fees may apply before the order is sent again.

COLLECTION POINTS

In certain circumstances, the courier may redirect a parcel to a nearby collection point or courier facility.

Customers are responsible for collecting the parcel within the timeframe communicated by the courier.

If the parcel is not collected within the required timeframe and is returned to Dazey, reasonable re-delivery costs may apply before the parcel is dispatched again.

CHANGES TO AN ORDER OR DELIVERY ADDRESS

If you need to change your delivery address, please contact us as soon as possible at dazey.support@gmail.com.

We cannot guarantee that delivery details can be changed after an order has been processed or dispatched.

If the order has already been dispatched, additional courier or redirection charges may apply where permitted and charged by the courier.

SOUTH AFRICAN CONSUMER LAW

This Shipping Policy is governed by the laws of the Republic of South Africa and should be read together with Dazey’s other applicable store policies.

Nothing in this Shipping Policy is intended to exclude, restrict, or limit any rights or remedies available to consumers under applicable South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.

Where any provision of this Shipping Policy conflicts with a mandatory provision of applicable law, the applicable law will prevail.

CONTACT US

For any questions regarding shipping, delivery, tracking, or your order, please contact:

Dazey
Email: dazey.support@gmail.com
South Africa